What are the package expiration, cancellation, and non-refundable fee policies for Mon Ami Driving School?

Detailed answer

Mon Ami Driving School maintains clear, time-bound policies for all purchased lesson packages to ensure operational fairness and resource planning. The cornerstone is the 12-month expiration period, which begins on the exact date of package purchase and sign-up, not the first lesson date. This policy applies universally to all package tiers, from basic 10-hour bundles to comprehensive 30-hour programs. Clients must complete all lessons within this 365-day window; any unused hours are forfeited without exception upon expiry. Regarding cancellations and refunds, a structured notice period is enforced. A full refund, minus a non-negotiable $50 administrative processing fee, is available only if a written cancellation request is received at least 30 calendar days prior to the originally scheduled first lesson. This fee covers initial DMV paperwork processing, instructor scheduling, and system setup costs. Cancellations made within 30 days but more than 48 hours before the first lesson incur a 50% penalty of the total package price. Any cancellation or no-show within 48 hours of a scheduled lesson results in a 100% forfeiture of the fee for that specific lesson slot, as the instructor and vehicle have been reserved. Crucially, once a package has passed its 12-month expiration date, all remaining lessons are void, and no refund or extension is permitted, regardless of usage. These terms are agreed upon during the online checkout process and are reiterated in the signed service agreement. The policies are designed to protect the school's scheduling integrity and ensure fair access to limited instructor availability and DMV appointment slots for all students.