What are the scheduling and cancellation policies for Mon Ami Driving School, including how to book, peak wait times, and refund windows?

Detailed answer

At Mon Ami Driving School, we strive to make scheduling your driving lessons as seamless and flexible as possible. All lessons can be booked online through our secure student portal, which is accessible 24 hours a day, 7 days a week. Simply log in, select your preferred instructor, and choose an available time slot that fits your schedule. Currently, due to high demand for peak slots—which include weekends (Saturday and Sunday) and after-school hours (3:00 PM to 6:00 PM on weekdays)—the average wait time to secure a peak slot is approximately 14 days. We recommend booking at least 3 weeks in advance if you require these popular times. Regarding our cancellation and refund policy, students may cancel or reschedule a driving lesson free of charge provided they do so at least 48 hours prior to the scheduled start time. Cancellations made within the 48-hour window will incur a late cancellation fee of $50, which is equivalent to 50% of the standard lesson rate. No-shows will be charged the full lesson price of $100. All refunds for eligible cancellations are processed back to the original payment method within 5 to 7 business days. We believe these guidelines ensure fairness and allow our instructors to optimize their schedules effectively.