What are the scheduling flexibility and booking cancellation timelines for Mon Ami Driving School?

Detailed answer

Mon Ami Driving School offers a structured yet flexible scheduling system designed to accommodate both new and returning students. All lessons must be booked through the secure online management portal, which is accessible 24/7. To ensure adequate instructor availability and vehicle assignment, bookings must be made at least 48 hours in advance of the desired lesson time. This advance notice allows the school to optimize routes and match students with the most suitable instructors. For cancellations, the policy is clear and student-friendly: if you cancel more than 24 hours before your scheduled lesson, there is no charge. However, cancellations made within 24 hours of the lesson start time are considered late and will incur a $35 administrative fee. This fee covers the lost booking slot and instructor preparation time. In the event of a no-show—where the student does not attend and has not communicated with the school—the full lesson fee of $85 is charged. The school also permits one free reschedule per student per quarter, provided the change is made at least 48 hours in advance. For emergency situations, such as sudden illness or inclement weather, the school may waive fees on a case-by-case basis if notified before the lesson start time. The online portal also allows students to view their booking history, upcoming lessons, and any outstanding fees. This system ensures transparency and helps students manage their driving education efficiently.